We pledge to :

Plan and implement quality training programmes which will meet clients’ needs by;

1. Notifying clients of any course to be conducted at least one month (1) before the course begins;
2. Conducting at least 85% of the number of courses planned annually;
3. Undertaking at least ten (10) research projects including system development annually;
4. Producing at least ten (10) publications annually;
5. Ensuring that training facilities,equipment and all training aids function properly and ready for use one (1) day before a course starts
6. Ensuring support services such as dining and accommodation achieve an average evaluation score of not less than 5.0 on the scale based on MS ISO 9001:2008;
7. Conducting at least five (5) consultation services annually;
8. Providing library service from 8.00 a.m. to 6.00 p.m. every working day; and
9. Providing feedback on every complaint and enquiry in less than two (2) working days.