Our Prime Minister, Datuk Seri Najib Tun Razak has listed six principles for civil servants to adopt to help them move beyond a "business as usual" mind-set.

He outlined two new acronyms - CTI, which stands for cepat, tepat dan integriti (swift, accurate and integrity) and PCI or produktiviti, kreativiti dan innovasi (productivity, creativity and innovation) - as new call signs for better service to the people.

Culture of immediacy and integrity-based assessments integrity is an important prerequisite in order to place the new benchmark for service excellence. Creativity and innovation seeks to widen the horizon of thought towards challenging the status quo, reject conventional thinking and realising the absurdity. Thus, productivity-driven principles of creativity and innovation can provide high added value in the services provided.

For more information, please visit