ICT Skills Assessment & Certification (ISAC)

Since its introduction in 1999, ICT Skills Assessment and Certification (ISAC) has proven to be an effective tool to measure the level of ICT literacy and skills amongst the Malaysian civil service personnel. ISAC allows civil service personnel to demonstrate their readiness for the latest technology advancement. ISAC also develops the competencies of these personnel that enable them to achieve and sustain high performance and ultimately to stay relevant to their organisations.

To meet the growing demand for ISAC certification from Government agencies, ISAC has undergone a radical transformation in 2009. New online registration, rescheduling and cancellation facilities with integrated email reminders are made available to simplify ISAC processes. Simulation technology is also incorporated to expedite and eliminate human intervention in the grading of the assessment.


Part 1 - Theoretical assessment of general ICT and computing knowledge on:

  • Multimedia Super Corridor (MSC)
  • Electronic Government
  • Concepts of ICT
  • ICT Security
  • Office Productivity Tools
  • Internet
  • Electronic Mail

Part 2 - Practical ICT Skills assessment on:

  • Internet
  • Word Processing or Presentation Tools
  • Electronic Mail

Contact Information

Senior Training Consultant
Subcluster for Business Application
Cluster for Innovative Management Technology (i-IMATEC)
National Institute of Public Administration (INTAN)
Jalan Bukit Kiara,
50480 Kuala Lumpur, Malaysia

Tel: 6003-2084 7354 /2084 7714 / 2084 7798
Fax: 603 – 2084 7700 / 2084 7692
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.