Since its introduction in 1999, ICT Skills Assessment and Certification (ISAC) has proven to be an effective tool to measure the level of ICT literacy and skills amongst the Malaysian civil service personnel. ISAC allows civil service personnel to demonstrate their readiness for latest technology advancements. ISAC also develops competencies that enable them to achieve and sustain high performance and ultimately stay relevant to their organisations.

To meet growing demand for ISAC certification from government agencies, ISAC has underwent a radical transformation in 2009. New online registration, rescheduling and cancellation facilities with integrated email reminders have been made available to simplify ISAC processes. Simulation technology has also been incorporated to expedite and eliminate human intervention in the grading of the assessment.