About Us
Communication and Language Studies Centre (PPKB) was established to enhance communication skills and language proficiency and competency of public service officers to ensure they remain competitive and agile.
In addition to developing training modules and programmes in communication and language, the Centre administers English language proficiency assessments as part of INTAN’s leadership development programmes for various schemes of services and grades. This is in line with the current needs to ensure INTAN’s role as the leading training institution for public sector in language training and assessment.
The Centre comprises:
-
English Language Training Development, Delivery and Assessment Unit
-
Chinese Language Training Development and Delivery Unit
-
Communication and Malay Language Excellence Unit
-
Administrative Unit
ORGANISATIONAL CHART
ACTIVITIES / PROGRAMMES
PROGRAMMES OFFERED
English
- Enhancing Delivery Service: Effective Telephone Skill
- Enhancing Delivery Service: English for Customer Service
- Enhancing Delivery Service: English for Functional Purposes
- Language Awareness for Communicative Success: Basic Grammar
- Power Up Your English: Speak Better English
- Power Up Your English: Effective Oral Presentation
- Power Up Your English: Better Pronunciation
- Language Awareness for Communicative Success: Grammar Essentials
- Power Up Your English: Writing Essentials
- Power Up Your English: Effective Note-Taking and Summarising Skills
- Power Up Your English: Effective Report Writing
- Power Up Your English: Effective Letters and E-mails
- ELPA Familiarisation Workshop
- Effective Speaking and Writing Skills for DPA
Mandarin
- Mandarin Language for Immigration Officers
- Mandarin Language for Daily Interaction
- Mandarin Language for Customer Service
- Mandarin Language for Executive Officers
Malay
- Pembinaan Munsyi Muda Bahasa
- Pemantapan Munsyi Muda Bahasa
- Kursus Penulisan Dokumen Rasmi Kerajaan: Surat Rasmi, Memo, E-mel
- Kursus Penulisan Dokumen Rasmi Kerajaan: Minit Mesyuarat, Kertas Kerja, Laporan
- Kursus Asas Penulisan Teks Ucapan Kerajaan
Communication
- Kursus Persembahan Berimpak Tinggi
- Kursus Perundingan Berkesan
- Kursus Protokol, Etiket Sosial dan Pengurusan Majlis
CONTACT US
HEAD OF CENTRE
Communication and Language Studies Centre
National Institute of Public Administration (INTAN)
Jalan Elmu off Jalan Prof Diraja Ungku Aziz
59100 Kuala Lumpur, Malaysia
Tel: 03-7966 1405/1406
